Shipping & Policies


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 12 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

This is the Privacy Police of Mayochicsandals, operating the website By accessing our Website, you agree to be bound by this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our Website.

We receive and store information you enter on our Website or give to us in any other way. For exam-ple, when you buy a product through our Website, you would necessarily provide us with your name, address, phone number, e-mail address, and credit card information. Also, you may provide us with information when you communicate with us by e-mail, telephone, or otherwise. If you purchase an item to be shipped to someone as a gift, you would provide the recipient’s information as well. We may keep records of your purchases, and the types of products that appeal to you. We may use your information to help us improve our Website, to better tailor our product offerings to our customers, and to improve the content on our Website. You may choose not to provide certain information, but without that information some of our Website’s features may not be available to you.
We respect your privacy and we recognize the importance of protecting the information collected about them. We value our customers and we will not share any personally customer information, except where necessary for us to complete certain transactions, like we may use a third-party to host and operate our Website, fulfill orders, deliver packages and process credit cards payments. These third-parties may have access to certain personal information in order to perform their functions, but they are not allowed to use it for any other purpose.
This Privacy Policy does not apply to websites maintained by other companies or organizations we are associated with.

Frequently Asked Questions


All our shoes are made to order-personalized. Just one single pair of sandals takes between 4 to 10 hours to make.
We believe that every costumer deserves special attention, for us that means that a pair of shoes is made for that particularly person. That way, when you receive your Mayochicsandals piece, you will know that is made just for you, with all our love and care.
We are constantly out of stock and we are doing our best to improve everyday our service. At this time all orders are FINAL SALE and may not be returned, only exchanged.
We don’t accept returns but we do accept exchanges for any issues with fit, only within 14 days of receipt of your order. Check our exchanges.
*PLEASE contact us before you return your item!

Return Address

*Return to the address below, only by Post Office registered mail :

Iliadou Maria
Fanarakiou 20
18863 Perama
Piraeus Greece

***Items purchased with coupons and items on sale can be exchanged but cannot be refunded- This term does not apply to individual items that you can see in their description


We do accept exchanges for any issues with fit within 14 days of receipt of your order.
If you are not happy and/or change your mind I will accept returns, and provide a refund, minus original shipping fees and re-listing fees.
Mayochicsandals only accept that if the shoes are in their original condition, and must be completely unworn.
The customer pays the transportation cost for the exchange.
Exchanging an item for another is accepted as long as the item chosen for the exchange has the same purchase price. Shipping costs will re-apply on exchanges.
A higher priced item can be chosen as long as you agree to pay the additional cost of the item chosen. Shipping costs will re-apply on exchanges.

Shipping to Russia

To Russia we ship only with Hellenic registered post office . Estimated delivery time 8-15 business days.
Due to Strengthened control measures introduced by Customs authorities in Russia, DHL only delivery in Russia if you gave a company address (not your home address) and a company name. Please make sure the company name is correct. We are unable to re-direct orders once they have been dispatched and orders that are returned because of an invalid address may be reshipped at your expense. Customs duties should always be paid by you (the client) and not by Mayochicsandals

Processing time

Please note that all of our items are made to order (they are produced after they are requested). Manufacturing takes 4-10 days before shipment. If you want your order earlier, sent message and I'll let you know if I can do it for you.

Customs Fee

Customs duties of returned Items, are charged to the customer, and not to Mayochicsandals

Legal imprint